Complaints and Out-of-Court Dispute Resolution

1. Submitting a Complaint

If you are not satisfied with our services, you have the right to submit a complaint. A complaint can be submitted:

• By E-mail: info@okdrive.pl
• Via the contact form: okdrive.pl/contact

What the complaint should contain:

• Your first and last name and the e-mail address used during registration
• A description of the problem or objection
• The desired way of resolving the matter
• The date the problem occurred

We undertake to consider every complaint within 14 days of its receipt. We will inform you of the outcome of the complaint review electronically to the e-mail address from which the complaint was sent.

2. Out-of-Court Consumer Dispute Resolution

In accordance with the Act of September 23, 2016, on out-of-court dispute resolution for consumers (Journal of Laws 2016 item 1823), we inform you about the possibility of using out-of-court methods for handling complaints and pursuing claims.

Available options:

a) Provincial Trade Inspection Inspectorates

The consumer may apply to the competent Provincial Trade Inspection Inspector with a request to initiate mediation proceedings for the amicable settlement of the dispute.

List of inspectorates: www.uokik.gov.pl/wazne_adresy.php

b) Permanent Consumer Arbitration Court

The consumer may submit a request for dispute resolution to the Permanent Consumer Arbitration Court operating at the Provincial Trade Inspection Inspectorate.

c) Consumer Ombudsman

Free legal assistance in consumer matters: www.uokik.gov.pl/rzecznicy_konsumentow.php

3. ODR Platform (Online Dispute Resolution)

In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council, we inform you about the possibility of using the online dispute resolution platform (ODR platform) available at:

https://ec.europa.eu/consumers/odr

The ODR platform serves as a single point of access for consumers and traders to resolve disputes out-of-court concerning contractual obligations arising from online sales contracts or service contracts.

4. Contact Details

OKDrive.pl
E-mail: info@okdrive.pl

Last updated: March 19, 2026